Frequently Asked Questions
Your feedback is essential to our ability to provide you with the best products we can. You can rate your product in each product details.
Delivery is free for orders worth AED 50 and above, otherwise AED 10 will be charged.
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Log to your account>> my order, if you are unable to locate it, Please contact us on the website chat or email us at info@trustkenda.com as soon as possible. We’ll be happy to serve you.
If you have any special instruction about the products ordered or any instruction on the delivery, you can write it in the delivery instruction box.
You do not need to be at home to receive your delivery, unless your building policy requires you to be present for business visitors. For customers who aren’t at home and who instructed us to do so, our delivery persons will leave the boxes at your doorstep. If you’d like us to drop your order in some other place, let us know in the Delivery Instructions box at the checkout page.
Our lovely customer service team will be more than happy to assist you for any queries you may have. You can reach them on the live website chat or shoot them an email at info@trustkenda.com
Deliveries will be done from 8:00 AM to 10:00 PM on all days. Orders placed after 10:00 PM will be delivered the next day.
We currently operate in Egypt, UAE, and Oman covering. You may refer to our app or website to browse through the locations where the service is available.
Hopefully, this never happens. But if this happens, get in touch with us immediately. You can chat with us on the website Live chat or email at info@trustkenda.com. We will sort out the issue as soon as possible.
Once your order is confirmed and you have received the order confirmation, you can change this order by logging to your account. Please reach us on the website Live chat or email us at info@trustkenda.com We’ll be happy to serve you.
Return and Refund are allowed; please visit our Return and Refund Policy Page.
If you are not happy with your order for any reason, please reach us on the website chat or email us at info@trustkenda.com. We guarantee all of our products so if anything isn’t up to your expectations we’ll respond and get it right.
